Endeca for Customer Service
Customer service that succeeds
Pressure to contain the high cost of customer service makes it imperative to increase rep productivity, yet it remains a persistent challenge because the information they need to succeed is proliferating. But enabling reps to quickly and accurately access information in a unified, zero-training tool — across CRM systems, product information, and transactions — facilitates personalized, efficient service. With Endeca for Customer Service, representatives can now locate products and information easily through Endeca's unique Guided Summarization user experience. They resolve customer issues with product information that was previously hidden, and reduce re-work through better access to business processes and best practices. The solution even integrates disparate systems like Documentum, Siebel, and Salesforce.com. You reduce costs and training requirements, while offering your customers unparalleled service.
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Demo Endeca for yourselfEndeca's Guided Summarization experience is best understood in action. |
Innovative platform technology
Each Endeca solution is built on the Endeca Information Access Platform and powered by the MDEX Engine™, a new class of database designed for exploring information, not managing transactions. The engine's patented architecture unites the ease of search with the analytical power of business intelligence. The platform's tools and APIs are designed to help IT and line-of-business managers quickly launch, optimize, and maintain enterprise-class information access applications.
