Hospitality

Endeca solutions for hospitality

Providing customers with compelling products is required for success in hospitality. But capturing customers from their initial inspiration through to booking is necessary to take advantage of this selection. As hospitality companies continue to face increasing competition and commoditization of their products, it becomes critical to have a differentiated, brand-reinforcing online experience so that users can actually find products they want and the information to make a booking decision.

Endeca's Information Access Solutions for Hospitality help people explore, analyze, and understand information in ways never before possible. Users locate information quickly and easily, and discover new products and content that was previously hidden. Endeca applications have lead to significant improvements in customer retention and site activity — directly addressing the pain felt by most hospitality companies. Endeca's unique and differentiated Guided Summarization experience is key to driving bookings and loyalty, which ultimately drives dramatic improvements in your business.

Core solutions

  • Online Travel

    Endeca for Online travel integrates a wide range of products and content including hotels, packaged vacations, descriptions and customer reviews in one customer experience. Adds structure for easy and useful navigation, discovery, and cross-selling.

  • Website Search

    Endeca for Website Search integrates customer services, resource directories, and product information so users can not only quickly find what they are looking for, but also discover information on the Web site that they didn't know existed.

  • Customer Service

    Endeca for Customer Service brings the right information at the right time to customer service representatives through zero-training interfaces. This reduces time-to-service on each call and increases cross-sell and up-sell opportunities.

  • Intranet & Knowledge Management

    Endeca for Intranet & Knowledge Management enables employees to explore, analyze, and understand complex information that sits across multiple repositories. Information reuse and productivity increase, accelerating innovation and increasing compliance.

  • Analytics

    Endeca for Analytics helps business users quickly gain valuable insight about enterprise data through a zero-training interface, which drives faster and better-informed decision-making and improved effectiveness in meeting company goals.