Cambridge, Mass., February 18, 2003 Endeca, the only provider of Guided Navigation with advanced search solutions, today announced that the Global Information Business, a business unit of Arrow Electronics, Inc. focused on the creation and selling of information, has experienced measurable ROI with Endeca InFront. Endeca’s advanced search and Guided Navigation technology has enabled Arrow to grow its average deal size by more than 400 percent, significantly reduce customer support costs and increase customer satisfaction and retention. These improvements have allowed Arrow’s Global Information Business to emerge as a leader in information services by expanding their market reach to design engineers and increasing customer retention, revenue and ROI.
Arrow Electronics is one of the world’s largest distributors of electronic components and computer products and a leading provider of services to the electronics industry. Arrow serves as a supply channel partner for more than 600 suppliers and over 175,000 original equipment manufacturers, contract manufacturers, and commercial customers in 40 countries. The company chose Endeca’s technology to be behind its Global Explorer component selection application, utilizing Endeca’s unmatched ability to navigate through structured and unstructured data at sub-second speeds. Now, subscribers have unprecedented access to technical and commerce information within Arrow’s Ubiquidata database of 23 million parts. Also, by leveraging Endeca InFront, Arrow’s Global Information Business was able to give design engineers a simple way to find the information they’re looking for instantly.
"Endeca brought added functionality to our leading information solutions. We have an enormous amount of data that helps our customers make smarter decisions, and Endeca enables us to quickly present that data in a meaningful way," said Chris Henry, vice president and general manager of Arrow’s Global Information Business. "With Endeca’s help, we were able to round out our applications so that customers experience our information at every point in the supply chain. As a result, we’ve gained growth in deal size, increased customer retention numbers, and generated savings on the customer support side."
Endeca’s Guided Navigation provides an easy-to-use and intuitive interaction model that has reduced the number of calls to Arrow’s customer service department, saving the company time and money.
"Uniting Arrow’s vast information database with Endeca’s Guided Navigation and search capabilities has proven to be a valuable combination," said Jim Baum, president and COO of Endeca. "The Global Information Business’ use of Endeca’s advanced search and Guided Navigation technology is a perfect example of how leading B2B companies can expand their reach into profitable markets with the use of Endeca. We are pleased that the Global Information Business and, as a result, Arrow Electronics, has achieved such significant goals with the use of Endeca InFront and we look forward to helping them maintain their leadership in the information services space."
Endeca’s Guided Navigation with advanced search solutions help businesses across a variety of sectors like retail, financial services and business-to-business with applications that address the information overload problems associated with content, catalog and enterprise information access and retrieval. Endeca solutions are built on innovative technology that makes it possible for the first time to offer Guided Navigation and advanced search on structured and unstructured information with high performance, and low total cost of ownership, even at massive scale.
About Endeca
Endeca offers innovative advanced search and Guided Navigation information delivery solutions for companies who need to integrate, discover, and navigate enterprise data to solve the business problems associated with information overload. Endeca technology is already at work for leading retail, financial services and business-to-business companies like Barnes & Noble, Fidelity Investments, Eddie Bauer, and Arrow Electronics. Endeca solutions empower users to explore and discover relevant relationships in data and find accurate and precise results with unprecedented speed. Patent-pending algorithms provide a scalable, Web-based infrastructure for data exploration, leading to highly relevant and meaningful search results every time. This technology can be applied across a wide-range of enterprise and customer applications including Customer Relationship Management (CRM) analytics, catalogs, directories, search and portal integration. Endeca is a privately held company headquartered in Cambridge, MA and is backed by leading venture capital firms including Ampersand Ventures, Bessemer Venture Partners and Venrock Associates. Endeca is an IBM Advanced Business Partner and is a preferred provider of IBM’s WebSphere Commerce Group. For more information, please visit www.endeca.com or email us at info@endeca.com.