Information access is mission critical for your enterprise. Whether you are using Endeca to enable your customers and partners to more easily conduct business with you, or enabling your employees to find and use information to drive business decisions, ensuring your Endeca implementation is performing optimally at all times is key to the success of your business.

Endeca's Product Support Services group is here to help. A team of global professionals with deep product knowledge and ties into core Endeca product development use their dedicated technical environments to quickly diagnose and solve any technical issues. With a range of support offerings designed to fit your business needs, Endeca's support team will ensure your information access strategy stays on track.

Endeca's Product Support team provides enterprises with all the tools necessary to support your information access applications. In addition to Endeca's global team of support professionals, Endeca's Product Support gives your team access to our comprehensive Endeca Support Center and Endeca Developer Network (EDeN).  Containing product downloads, product documentation (with an award winning Endeca-based Documentation Browser), release announcements, and access to user forums, the Support Center and EDeN are indispensable tools for your entire implementation team. You can decide between three levels of Product Support:

Core Support is designed for customers who need fast, responsive support during normal business hours, anywhere in the world, as well as a range of other critical services from our highly trained customer care professionals who are focused on your success.

The Principal Support package is designed for those customers with mission-critical sites that need 24/7 support to maximize uptime and ensure operational stability. With Principal Support, you receive all of the Core Support services in addition to an annual operational assessment and search scorecard to help you to grow and improve your business.

The Enterprise Support package is designed to help large customers with an information access strategy in place to deploy their Endeca solutions across the entire enterprise. With Enterprise Support, you not only receive all the Principal and Core Support services, you also get to work with a technical account manager who can provide in-depth expertise to ensure your ongoing success. It’s the most comprehensive package for customers with complex needs.